We changed our company name two or three years ago. The site spells out our new company name, BUT it is listed as our old company name. I have made several inquiries to change this and am getting nowhere. Please help with advice on how I can get a DMOZ editor to make the change for me. Thank you!
How to change site company name?
- Thread starter HPSearch
- Start date
jimnoble
DMOZ Meta
All you need to do is use the update listing link at the top of the category page. Most editors treat these with a high priority and a valid request usually goes through within days.
However, the devil is in the detail. We only make changes that conform with our editing standards. In commercial categories, we generally use the company's legal name as the title. Perhaps that's the problem.
However, the devil is in the detail. We only make changes that conform with our editing standards. In commercial categories, we generally use the company's legal name as the title. Perhaps that's the problem.
Just did, again thank you.
Thank you for your response. If you are an editor, I just did what you suggested. If you are an editor and have them time, the update would be much appreciated. I have tried this before and it didn't work. Thanks for the guidance!
Thank you for your response. If you are an editor, I just did what you suggested. If you are an editor and have them time, the update would be much appreciated. I have tried this before and it didn't work. Thanks for the guidance!
jimnoble
DMOZ Meta
I'm not sure why you decided to ignore my sig and send me a PM.
Your website's footer says
Your website's footer says
Seems like my initial surmise was correct. Change is very unlikely.
My regrets. This is why I sent a detailed private message....
.... to give more specific detals because if I understand the rules in posts, one is not supposed to mention specific URL's. Respecting your preference messages here are some more 'allowable' details and why this should be changed: two years ago we changed our company name to the new request. Legally, the new name is our trade name, registered in the state we are headquartered in. In other words, it is our registered corporate name. When we answer phone calls and emails we do so with the new name. for that reason, the former name is incorrect. Perhaps another way to consider it, Microsoft is the parent company and MSN is a division of it. They have separate web addresses. Please advise.
.... to give more specific detals because if I understand the rules in posts, one is not supposed to mention specific URL's. Respecting your preference messages here are some more 'allowable' details and why this should be changed: two years ago we changed our company name to the new request. Legally, the new name is our trade name, registered in the state we are headquartered in. In other words, it is our registered corporate name. When we answer phone calls and emails we do so with the new name. for that reason, the former name is incorrect. Perhaps another way to consider it, Microsoft is the parent company and MSN is a division of it. They have separate web addresses. Please advise.
jimnoble
DMOZ Meta
We don't discuss individual websites here. I merely quoted a munged version of your footer to illustrate that my surmised reason why your update requests hadn't been actioned was probably correct.
My best advice is to stop asking us to list a website in a manner contrary to our guidelines. It's really really unlikely to happen. Every time that you do so, it causes our editors extra work. At some point we'll tire of that and initiate defensive measures.
My best advice is to stop asking us to list a website in a manner contrary to our guidelines. It's really really unlikely to happen. Every time that you do so, it causes our editors extra work. At some point we'll tire of that and initiate defensive measures.
Respecting rules and protocol, I am simply new to this and asking for advice...
Our registered, legal company name has changed to the new one which is our current URL. How does one change from new to old. Can I privately provide the documentation which shows the change?
My request is in full respect of your protocal and your guidelines. I am not looking for an exception, I am simply trying to explain that we changed our company's name legally and we would like our DMOZ listing to reflect that change.
Please advise, and thank you. HPSearch
Our registered, legal company name has changed to the new one which is our current URL. How does one change from new to old. Can I privately provide the documentation which shows the change?
My request is in full respect of your protocal and your guidelines. I am not looking for an exception, I am simply trying to explain that we changed our company's name legally and we would like our DMOZ listing to reflect that change.
Please advise, and thank you. HPSearch
>>My best advice is to stop asking us to list a website in a manner contrary to our guidelines.
>>I prefer to answer questions in the forum and ignore uninvited PMs from non-editors.
>Can I privately provide the documentation which shows the change?
>My request is in full respect of your protocal and your guidelines.
The guidelines say that editors review websites, not privately transmitted material.
And the protocol is to use the "update listing" button to suggest changes in a listing.
>>I prefer to answer questions in the forum and ignore uninvited PMs from non-editors.
>Can I privately provide the documentation which shows the change?
>My request is in full respect of your protocal and your guidelines.
The guidelines say that editors review websites, not privately transmitted material.
And the protocol is to use the "update listing" button to suggest changes in a listing.
jimnoble
DMOZ Meta
I've obviously not explained it very well so let's try a different tack.
What you claim and what your website says are in conflict.
As hutcheson said above, the evaluating editor will follow the website.
What you claim and what your website says are in conflict.
As hutcheson said above, the evaluating editor will follow the website.
Further clarification, please...
OK, perhaps our tag line makes it unclear? Perhaps I should focus on updating our site so it is both a legal representation of our new corporate structure AND so it is compatible with DMOZ guidlines?
All along I have been looking for constructive and friendly guidance. I have never used this 'service' before, so again, offer regrets for missteps.
Everything I have suggested is true, but I am guessing from this interchange it may be more a matter of presentation on our website. So, to reflect our name change from two or more years ago, would the following make it more more clear for the site editors:
< new company name >, Division of < old company name >, Copyright 2007
Or would the following be better:
< new company name >, Copyright 2007
Your assitance and guidance are appreciated. HPSearch
OK, perhaps our tag line makes it unclear? Perhaps I should focus on updating our site so it is both a legal representation of our new corporate structure AND so it is compatible with DMOZ guidlines?
All along I have been looking for constructive and friendly guidance. I have never used this 'service' before, so again, offer regrets for missteps.
Everything I have suggested is true, but I am guessing from this interchange it may be more a matter of presentation on our website. So, to reflect our name change from two or more years ago, would the following make it more more clear for the site editors:
< new company name >, Division of < old company name >, Copyright 2007
Or would the following be better:
< new company name >, Copyright 2007
Your assitance and guidance are appreciated. HPSearch
spectregunner
Member
- Joined
- Jan 23, 2003
- Messages
- 8,768
By jove, Watson, I think he's got it!
As an editor, I am always highly suspicious of an update request to change a company name when the company itself cannot be bothered to make the change on its own website.
Under such circumstances I almost always decline the update request.
Condescending sarcasm, crabiness and entirely lacking in customer service....
What happened to a customer service mentality? Who are you people anyway? I am simply looking for a solution to a problem.
First off, our site is current and describes our current legal structure. For this reason I am entirely perplexed why such a simple request has generated such condescending feedback. Our site clearly has our new company name in very large bold letters, it is also the URL for the site. Also, at the bottom of the site it says this:
<New Company Name>, a <Old Company Name> company. All rights reserved. Copyright 2007.
How can that be any more clear and why is this simple legitimate request causing so much frustatration all around?
May I ask for an objective and professional response that 'solve' this problem for me? Is it as simple as getting rid of ',a <Old Company Name> company.' on our tag line. If so I can get that change done tomorrow! HPSearch
What happened to a customer service mentality? Who are you people anyway? I am simply looking for a solution to a problem.
First off, our site is current and describes our current legal structure. For this reason I am entirely perplexed why such a simple request has generated such condescending feedback. Our site clearly has our new company name in very large bold letters, it is also the URL for the site. Also, at the bottom of the site it says this:
<New Company Name>, a <Old Company Name> company. All rights reserved. Copyright 2007.
How can that be any more clear and why is this simple legitimate request causing so much frustatration all around?
May I ask for an objective and professional response that 'solve' this problem for me? Is it as simple as getting rid of ',a <Old Company Name> company.' on our tag line. If so I can get that change done tomorrow! HPSearch
- Joined
- Oct 8, 2002
- Messages
- 10,093
You seem to have trouble reading.HPSearch said:
As has been written before.
We don't discuss individual websites here.
And has been written also
The guidelines say that editors review websites
This all means:
We will look ONLY at your website, NOT at anyting else you might have written somewhere else
We don't actually provide a service, HPSearch, and we don't have any customers, so, we can't have any customer service, 
.
We collect data and organize it, and then allow everyone to freely use it, but, our main interest is to benefit web surfers.
.We collect data and organize it, and then allow everyone to freely use it, but, our main interest is to benefit web surfers.
- Joined
- Oct 8, 2002
- Messages
- 10,093
crowbar said:We don't actually provide a service, HPSearch, and we don't have any customers, so, we can't have any customer service,
He, crowbar that is not completely true in my opinion.
We provide a service to the people using our data either directly to search for information on dmoz.org or indirectly through the rdf dump. These people can be seen as our customers. And everything we do is focused on them or on the editors in such a way that we (the editors) can do our task to provide the service to our customers in a better way.
But webmasters are not our customers, never have been and I expect and hope they never will be, and as such we don't provide any service to them.
All of my customers pay me for providing a service, , none of our users pay anything, ergo, they can't be customers, .
customer - n one who enters store to buy, esp. regularly; purchaser.
service n act of serving, helping, assisting; system organized to provide for needs of public
Service, yes, as a noun, the Directory could be described as something that is of service, but not as a listing service for submitters, though it's often interpreted that way by the public.
, none of our users pay anything, ergo, they can't be customers, .customer - n one who enters store to buy, esp. regularly; purchaser.
service n act of serving, helping, assisting; system organized to provide for needs of public
Service, yes, as a noun, the Directory could be described as something that is of service, but not as a listing service for submitters, though it's often interpreted that way by the public.
There are two different uses of the word "customer" here, with emphases on different parts of a particular kind of transaction. (And both are "legitimate" -- that is, they are in broad use in English.)
(1) "PURCHASER" of a good or service, as opposed to SELLER.
(2) "CONSUMER" of something, as opposed to PRODUCER.
In the first sense, of course we don't have customers, we're volunteers.
In the second sense, Google is an ODP "customer" (licensee), and so, of course, are surfers who get information directly from dmoz.org. And so are any other website proprietors who download the ODP RDF and publish it on their own website. (But that is the only service the ODP provides to website owners, in any sense.)
Editors are volunteers, but so are people who make constructive suggestions to the site, by all the various mechanisms set up: site suggestions, update listings, abuse reports, quality feedback. And in neither sense (and in no possible way) are volunteers "customers" of each other.
That's worth emphasizing: none of these are ways of requesting service, they are all ways of freely offering service. Using them to demand service is abuse, pure and simple.
(1) "PURCHASER" of a good or service, as opposed to SELLER.
(2) "CONSUMER" of something, as opposed to PRODUCER.
In the first sense, of course we don't have customers, we're volunteers.
In the second sense, Google is an ODP "customer" (licensee), and so, of course, are surfers who get information directly from dmoz.org. And so are any other website proprietors who download the ODP RDF and publish it on their own website. (But that is the only service the ODP provides to website owners, in any sense.)
Editors are volunteers, but so are people who make constructive suggestions to the site, by all the various mechanisms set up: site suggestions, update listings, abuse reports, quality feedback. And in neither sense (and in no possible way) are volunteers "customers" of each other.
That's worth emphasizing: none of these are ways of requesting service, they are all ways of freely offering service. Using them to demand service is abuse, pure and simple.