my site information has been changed...BAD!

I need help. I have 2 sites listed...first off, I can't get them updated, have tried to send the information about 6 times and the editors don't seem to accept or review it, but the main problem is they DID make a revision and change teh title and URL of one of the sites to be the same as teh other! Now I have one site listed twice and one site not listed! How can I get this fixed fast?

Are these two sites completely different, that is, they have nothing to do with each other, different content, different company, different subject areas, different everything? If one of the two sites is a car mechanic and the other an informational site about eagles, yes, then the substitution of one URL for another one sounds a bit odd. In other case it sounds like a normal merge of two listings that are related to each other -- fraternal mirrors -- into the one URL that's most relevant to the directory.

Since you were spamming the directory with update requests (sorry, but 6 requests is spam, there is no other word for it) it is conceivable that there was a mistake with the URL change. Errors are more likely to happen when the editor also has to take care of a lot of duplicates, and there is never any reason to send more than one update request, unless the first request was wrong or the information changed again. To me it sounds more likely that one URL was replaced with a related one which was already listed. However, if your car mechanic site was replaced with the URL and title of Bald Eagle Facts, there must have been a mistake.

You could send ONE more update request and point out the change. If you have already done that, you should do nothing more. The decision which URL(s) to list and how to describe them rests entirely with the editors.

In response to the PM I received (I don't normally respond in private to questions of this nature):

nea has already summed up the situation very well. Hopefully the information provided above will help to answer the questions.

Thanks.

Please do not send any more update requests. Period.

You have been spamming with the update requests and your spamming has reached the threshold where it has been noticed.

We are aware of your situation and multiple editors (including some very senior editors) are working on resolution.

We will not discuss the specific facts in this forum.

sorry you feel that way

I have no idea why you guys think it is spamming and I really don't agree wtih your analogy. yes I have 2 companies and yes they are different. I have been asking for customdoorbell.com to be changed to a different directory for over 2 years and have been asking for getrung.com to have teh title and content changed for over a year. I don't think 6 requests in that timeframe woudl be considered spamming. We aren't talking about a one month period here, but 12-24 months. I do hope that people are looking into this and will fix this as right now as my listings have talken immeasurable steps backwards as one of my companies is simply now not listed. Thank you for your consideration.

Our definitions of what is spamming may be different. 1 or two update requests/site suggestions is ok. 1 each is preferred and sufficient but occasionally there is reason for a second. 3-4 would be excessive overkill as the issues would have already sufficiently been pointed out. 5 or more is simply spamming and does not speed up anything if anything it causes unnecessary work by the editors and only serves to slow down the process of making any changes that are needed.

Related sites would only be considered if their subjects were vastly different in nature. If the two sites are closely related in topic then only one will be conisdered. As was previously mentioned specific URL's and steps being taken regarding specific issues will not be discussed here. I suspect that the urls will soon disappear from your posting. If changes are required (changes in relation to the ODP Guidelines) then the appropriate actions will take place. Your update requests have pointed them out to us, so thank you. That is all that is necessary. There is no further need to make further update requests on this particular issue as it is just further spamming.

Hope that helps.

>one of my companies is simply now not listed..

That is within your power to change, if you ever think it matters. Simply link to that company from your other company. Presto! Both companies are equally accessible from the same link.

If you create additional related companies, taking that approach for all of them will enable you to avoid the consequences described in the submittal policies.

thanks

I guess I will jsut give up. I ahve had a lot of faith in this system, but just must be missig something. my 2 companies are NOT related yet the information of one has overridden the other competely. Absolutely does not make sense. Doorbells and Interlocking Mats...not related. If from this as you say, you guys are jsut going to delete my urls, wel so be it then, I woudl have thought more of you all and this process. It is built on us humans right? I simply tried for a couple years to get the information corrected I think a submit every 4-6 months is hardly spamming. I wish you could help, but will just wait to see what happens. thanks.

doorbellman said:

my 2 companies are NOT related

Click to expand...

From all I can by just looking at the sites see these 2 companies are clearly related to each other. They are owned and operated by the same people.
For the title of our listings we use the official name of the company, which in your case seems to be Get Rung.
BTW your sites are listed in
http://dmoz.org/Regional/North_Amer...alities/M/Mesa/Business_and_Economy/Shopping/ for customdoorbell.com
and
http://dmoz.org/Shopping/Home_and_Garden/Floors/Mats/ for getrung.com

Update requests are normaly processed in a few days to a few weeks. If you don't see your changes been implemented it means that an editor decided the reuest was not valid (most of the request I reject are because of non-compliant descriptions). Requesting for the same change over and over again will not result in an other decission. It will be seen as spam.

deear catedital

Thanks for the response, however the first search result you provided does not exist if you search here. both listings come up titled Get Rung and both urls are listed as getrung.com. what you provided is how it should be. I did a search for "customdoorbell" on odp and no results. I search for "getrung" and I get 2 results. neither of which point to the right site or company. that is the problem. just hoping someone can straighten this out that is reading this so our one company can get it slisting back the way it was. thanks

The search database was last updated on August 5th. (Look at the bottom of your search results.) Which is before the most recent changes to your site listings - so searchs won't reflect the current listings until the search database is updated again.

HTH

Andy

Mirrors?

Just curious here...was one of the problems with these sites the fact that the door bell site has a direct link to the floor mat product? I am not speaking of the link to the other site, rather the one near the very bottom. This then could make the door bell or the other seem to be a mirror site?

No, giving true information is never a problem. What IS a problem is suppression of relevant true information.

Suppression?

What do you mean: "suppression of relevant true information"? I think I take offense to that. This is a simple problem. I have 2 companies and 2 websites. both are pretty much mutually exclusive in content and all. Of course they link to each other, that is just smart business, I advertise on on the other. What the problem is that the editor has changed my one listing, customdoorbell.com to be titled and have a url to match getrung.com's listing. If you can't comment on that or help, please don't thread on me. I am simply a businessman trying to get my accurate information posted to this database.

I think the previous comment which was responding to the one above it, was meant to say that we appreciate it when sites are open about their affiliations by providing clear links between the two sites. The 'bad' part is when sites purposefully try to disguise or hide the affiliations with each other. But then again, I could be wrong

I am struggling to see exactly what the problem is here? You said:

doorbellman said:

What the problem is that the editor has changed my one listing, <customdoorbell> to be titled and have a url to match <getrung> listing.

Click to expand...

The URL's don't match and are listed differently for the two sites. The company name for BOTH urls is Get Rung, LLC so the titles should be Get Rung, LLC so that is the appropriate title for each according to the guidelines.

What do you mean: "suppression of relevant true information"? I think I take offense to that.

Click to expand...

hutcheson was addressing lancelape's post in a general manner.

What the problem is that the editor has changed my one listing, customdoorbell.com to be titled and have a url to match getrung.com's listing. If you can't comment on that or help, please don't thread on me.

Click to expand...

I'd suggest you reread pvgool's post (the bit after "BTW your sites are listed in...").

names...

waht I am trying ot say, I guess not clearly is that one site is for one company (Custom Doorbell = www.customdoorbell.com) and the other is for Get Rung Multi-Purpose Interlocking Flooring (Get Rung = www.getrung.com). I have been trying ot get the title and information changed for Get Rung for a long time with no luck. Now the first site have been altered to have teh same company name and url. does that make sense? we are not hiding anything, just trying to get our information updated and now accurate. thanks.

The ODP guidelines for listing titles in business categories are very specific: use the company name.

That's really all that needs to be said.

Having made that perfectly clear, let's close this dicussion with a cordial invitation NOT to re-open a discussion of a fully and finally resolved issue in any ODP venue.