status artplates.com (or switchplates.com)

this client emailed me in a panic yesterday and found that their site had been dropped altogether from Google. i did some research and found them in the appropriate categories, such as Shopping > Home and Garden > Home Improvement > Hardware > Decorative > Switchplates, but listed at the bottom because the PageRank was zero - although it had the highest number of other sites linking to it. this site has been on the net since 1996, and went through a revision about 5 months ago. until a few days ago, for the past 7 years it always came up in the first or second position when a search was performed on "switch plates". could the directory listing have anything to do with this? could i have messed something up on the site where it was dropped from the index? i did notice that the directory listing was linked via another domain that they own: switchplates.com does that make any difference?

i know, too many questions...not sure if this is the right place to ask, but I'm new to the SEO/SEM thing and am a bit stumped on what happened here. if this isn't directory realted - is there a good forum for google/PageRank related issues?

Your question seems to be completely Google-related. We aren't Google and aren't affiliated with them in any way. They use the data from the ODP for various purposes, but that's it.

Either the listings are in the ODP category or they are not.

I suggest you ask on other fora which deal with Google.

Sorry we can't help you.

Ref: "is there a good forum for google/PageRank related issues?"

I would suggest either of the following. There are some really helpful people over there who offer free advice on all sorts of website related issues.

http://www.cre8asiteforums.com/

http://www.searchengineforums.com/

thanks for the links! i can use all the help i can get right now.

thanks, i figured that might be the case when i finished the post, but i thought i'd better send it just to make sure.